Subject: Re: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Reporting question
From: "Rachel Lewis (Project Administrator)" <[email-masked]>
To: Feedback <[email-masked]>
Date: Mon, 12 Jan 2026 18:05:58 +0000

Abby!

I’m so sorry I have not responded to this yet, here is the reporting :  )  This is in our structure, but let me know if you want me to edit it into yours!

dependents who are unable to afford essential items on their own.

Name

Kasanga Mundanya

Age

56

Gender

male

Occupation

Unemployed (Church elder)

Family Size

7

What Are Their Living Conditions?

Kanyama faces severe challenges related to poverty, overcrowding, and inadequate infrastructure,

which are further intensified during the rainy season. Heavy rains often lead to flooding, poor

drainage, and contaminated water sources, increasing the risk of waterborne diseases and food

insecurity. Many households rely on shallow wells and informal water sources that become unsafe

during the rains. Housing structures are often weak and leak during storms, exposing families to

cold and damp conditions. According to recent assessments by the United Nations in Zambia,

informal settlements like Kanyama experience persistent food insecurity, limited access to clean

water and sanitation, and heightened vulnerability during seasonal rains https://zambia.un.org

Studies also show that untreated water use in high-density Lusaka compounds poses serious public

health risks, especially for elderly residents : https://pmc.ncbi.nlm.nih.gov

Describe The Types Of Needs This Individual Has.

Kasanga Mundanya lives with his wife, their children, and grandchildren, making a household of

seven dependents. He and his wife earn less than K500 per month, mainly from selling guavas

harvested from a single guava tree in their yard. This income is insufficient to meet basic needs,

including food, resulting in the family eating only one meal a day, and occasionally two when

assisted by church well-wishers. Kasanga’s wife has been chronically ill for the past seven years

and is unable to engage in any form of physical work. Her only contribution is selling guavas from

outside their yard when her health allows. None of their children has stable employment, and due to

old age, Kasanga and his wife are no longer physically able to work. The household lives in constant

uncertainty, struggling to secure food and basic necessities.

How Did This Donation Meet These Needs And Make A Lasting Impact?

The donation directly addressed the family’s most urgent need, food security. At the time of

assistance, the household was surviving on only one meal per day. The food support provided

immediate relief, ensured the family could eat more regularly, and reduced the daily anxiety of not

knowing where their next meal would come from. Beyond meeting physical needs, the donation

restored a sense of dignity and reassurance to an elderly couple who feel forgotten due to their

inability to work, reminding them that they are valued and supported.

Please Provide A Quote From The Individual About How They Feel After Receiving This

Donation.

“It is hard to have three meals a day because we can no longer work. We survive through small help

and God’s grace, and we are truly grateful that you remembered us in our old age.”

Rachel

Rachel Lewis
Project Administrator

PO Box 501 | Forest, VA 24551
800-541-6691
worldhelp.net<http://www.worldhelp.net/>
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Help meet someone's most urgent needs.
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From: Feedback <[email-masked]>
Date: Tuesday, January 6, 2026 at 10:13
To: Rachel Lewis (Project Administrator) <[email-masked]>
Subject: RE: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Reporting question

________________________________

[ EXTERNAL EMAIL: This email originated outside of World Help. Do not click any links or open attachments unless you know the sender and trust the content. ]

________________________________

Hi Rachel,

Thanks for doing that!

Unfortunately, I have not received anything on my end. For now, would you be able to send me the story here? We are currently working through the issue on the form, so for this story to go through I would not recommend sending the form again!

Thank you for your patience!

Abby Altringer
International Programs Administrative Assistant
Feed My Starving Children | fmsc.org<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffmsc.org%2F&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092075602895%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=q%2BmDEFhyu3qtdw5M%2FihaMYPPnOdc9eO3zegwUVvPawI%3D&reserved=0>

From: Rachel Lewis (Project Administrator) <[email-masked]>
Sent: Tuesday, January 6, 2026 7:41 AM
To: Feedback <[email-masked]>
Subject: [EXTERNAL] Re: [EXTERNAL] Re: [EXTERNAL] Reporting question

Hi Abby!

Thanks! I submitted it again earlier this morning, let me know if it went through on your end because I haven’t gotten a confirmation yet!

Rachel

Rachel Lewis
Project Administrator

PO Box 501 | Forest, VA 24551
800-541-6691
worldhelp.net<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___http%3A%2Fwww.worldhelp.net%2F___.YXAzOmZtc2M6YTpvOjE0YzQ2N2QzOTUzZTdmNmZhOTIzOTE4ZGI4Njg1MWI0Ojc6YmUxNTplNzcxYjQyNjhkZDc1Zjg1YWMxNjNmNGZiNDViNjQxOWM2NmE0YmY5ZWI1ODA1NTFjMjI2ZjQ0MGVkMTEyMTNjOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092075649664%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4UuaYOb3LCrvmJIivGvpm4bgbYt6Mqiogg4jb0mhkQg%3D&reserved=0>
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Help meet someone's most urgent needs.
Every $12 helps rescue one person.<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___https%3A%2Fworldhelp.net%2Fdonate%2F___.YXAzOmZtc2M6YTpvOjE0YzQ2N2QzOTUzZTdmNmZhOTIzOTE4ZGI4Njg1MWI0Ojc6ZjM3MTo3MmZmYzA3OWZmMWJiOTAyOThhMTYyMmNiMzY0NDFkM2VmZTNlODMzMDcxZTYyNjZiM2FiZGE5ZmNiZmE1NTkzOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092075782009%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dd5JkrQGIU2f15hJ2VmkJ%2BWwDcyHRgYF2rJv43wZqt0%3D&reserved=0>

From: Feedback <[email-masked]<mailto:[email-masked]>>
Date: Monday, January 5, 2026 at 16:41
To: Rachel Lewis (Project Administrator) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: [EXTERNAL] Reporting question

________________________________

[ EXTERNAL EMAIL: This email originated outside of World Help. Do not click any links or open attachments unless you know the sender and trust the content. ]

________________________________

Hi Rachel,

I believe the issue has been resolved on the back end so would you mind resubmitting the form? The link you sent me sends me to the general feedback forms. I believe you had an issue specifically with the Family Testimony form. If that’s the case, I know that form has been fixed! If it is a different subcategory form, please let me know so I can have our IT team look at it.

Thank you for your patience as we get to the root of the issue!

Abby Altringer
International Programs Administrative Assistant
Feed My Starving Children | fmsc.org<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___https%3A%2Ffmsc.org%2F___.YXAzOmZtc2M6YTpvOjE0YzQ2N2QzOTUzZTdmNmZhOTIzOTE4ZGI4Njg1MWI0Ojc6YTgwYjo1MjQxY2EzY2QxYThhNzM1OWVhMzZlYmJmMTNmNTQwYjcwMWRiYzEyMjIyZTlmMmM3OWZiMjIxMGRhNmNkYmZmOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092075814039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qEG3r0kTaawfYm%2B2etLgnVDUcQHLhHWsuQ8aQ6ZXVsQ%3D&reserved=0>

From: Rachel Lewis (Project Administrator) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 5, 2026 12:47 PM
To: Feedback <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: [EXTERNAL] Reporting question

Hi!

I used this form: https://www.fmsc.org/partner-resources/partner-feedback<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___https%3A%2Fwww.fmsc.org%2Fpartner-resources%2Fpartner-feedback___.YXAzOmZtc2M6YTpvOmU4MTA4ODE2YWRkZTRiN2Y3NjAwYWI5ZTMwYzk1NTg5Ojc6MmM0NDo1YTY4MDY1OWIyNDI5MGE4YTFjMTIwMDRmODY0OTg1M2E0YmM0N2NjODI3ZjYyNGYzOGYyODc4NTkxNjQ2NzkwOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092075853360%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CJ8KaN%2FPnKoTSgBJeH%2BEkHsfkHlzR2VwVfD2YXRWumM%3D&reserved=0>, it’s the same form that sometimes doesn’t want to send it but most of the time works!

Rachel

Rachel Lewis
Project Administrator

PO Box 501 | Forest, VA 24551
800-541-6691
worldhelp.net<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___http%3A%2Fwww.worldhelp.net%2F___.YXAzOmZtc2M6YTpvOmU4MTA4ODE2YWRkZTRiN2Y3NjAwYWI5ZTMwYzk1NTg5Ojc6MDU5Yzo1ZjA2NDFhZmU5ZWQ1MDhhMDJmNWRjNTU2MGFiNzQ0MWRhMjViOTRmN2MwNWQwMWM3OGZjODEzNGQzMTQ5NTlhOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092075894499%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=MtHPha4nE01XyrzdtOpnfNHIeCjfIvd2kwtb1G%2FLPww%3D&reserved=0>
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Help meet someone's most urgent needs.
Every $12 helps rescue one person.<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___https%3A%2Fworldhelp.net%2Fdonate%2F___.YXAzOmZtc2M6YTpvOmU4MTA4ODE2YWRkZTRiN2Y3NjAwYWI5ZTMwYzk1NTg5Ojc6YWE3ZDo3M2U5ODU0YWM0NjRjZDc1OTlhODM2NWY2MjJkODYyZjk5MTJmMTQ3OTE4OWFlYjYzNzI5ZjE4ZTQ1YWNmZjViOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092076036671%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=aBpU%2FOELMUxZ5I4keYo7ftS9W2pvhdmfOyR0qKBZk6g%3D&reserved=0>

From: Feedback <[email-masked]<mailto:[email-masked]>>
Date: Monday, January 5, 2026 at 13:34
To: Rachel Lewis (Project Administrator) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Reporting question

________________________________

[ EXTERNAL EMAIL: This email originated outside of World Help. Do not click any links or open attachments unless you know the sender and trust the content. ]

________________________________

Hi Rachel,

We have not received anything yet. Is this the same issue we’ve encountered before? Which form did you use?

Hopefully we can get this figured out so this doesn’t keep happening!

Abby Altringer
International Programs Administrative Assistant
Feed My Starving Children | fmsc.org<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2Fr01%2F___https%3A%2Ffmsc.org%2F___.YXAzOmZtc2M6YTpvOmU4MTA4ODE2YWRkZTRiN2Y3NjAwYWI5ZTMwYzk1NTg5Ojc6MWUyMDpkNmQ5YjlhMTliN2RlYTAyZjE0YTU1NWIwN2Q0ZWZhNzNjYzBmOWU2ZTU5ODg0YTVlOGZiNzdkMDE3MTM2MmUyOmg6VDpO&data=05%7C02%7Crachellewis%40worldhelp.net%7C5fa37f9051614aef8a5808de4d3620a7%7C1bdcf23c58864866a0e815d4fe106e8e%7C0%7C0%7C639033092076069495%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=BXApRHowINcU1ldIG89rBBi2f2kWk2IabkFp0pHbpj0%3D&reserved=0>

From: Rachel Lewis (Project Administrator) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 5, 2026 11:18 AM
To: Feedback <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Reporting question

Hello!

I just turned in reporting from Zambia and I was wondering if it went to you guys because I never got a confirmation email.

Thanks!

Rachel

Rachel Lewis
Project Administrator

PO Box 501 | Forest, VA 24551
800-541-6691
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